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Once your request is authorized by La Manso team, you will receive an automated email with the return label/s to send your order back to us. Please print the document/s and follow the courier instructions.

After the reception of the parcel at our premises, please allow 5-7 business days for your request to be managed. As soon as the refund or the store credit is processed, you will receive a confirmation via email.

The refund will be credited to the original form of payment used to make the purchase. Please note that, depending on your banking institution, it can take up to 15 business days for the amount to be visible in your account.

Bear in mind that shipping costs won’t be reimbursed.